Who is MERPA?
Established in 1995 to provide technical service support for telephone exchanges, our company, MERPA Communication Systems Ltd., produces end-to-end data and voice solutions for its customers. Our company was created when the Sales and Technical Service staff which had been working as part of NETAŞ/NORTEL NETWORKS merged with a separate company. With our expert technical staff, we continue to provide service around the country and in Nortel Networks operations abroad (Balkans, Africa, Middle East, Central Asia) and are creating advanced value-added solutions for our customers today. Our company services every region in Turkey an experienced staff of 35 people and sales and technical support offices in our Istanbul headquarters, as well as Ankara and Izmir. Eighty percent of Merpa personnel at home and abroad have received technical education. Merpa has maintenance contracts with 252 companies, most of which are international firms. Most of this customer portfolio includes more than one system.
MERPA provides its customers with the integrated voice-data-imaging systems of the future and has completed pioneering projects realized for the first time in Turkey, implementing solutions that provide the highest added value to the business processes of users. MERPA has extensive experience with the Meridian series of telephone exchanges and applications, CallPilot Unified Messaging System, VoIP applications, IP Telephone, Call Centers, and DECT Wireless Telephone Systems and it also provides Meridian technical service support to numerous countries with a team that receives constant training. To date, MERPA has successfully concluded numerous projects and provides after-sales service for telephone exchanges operating from 16-16,000 ports in Turkey’s largest enterprises.
Because our company stays abreast of developments in communication technologies, we understood that the technology of the future was moving towards integrated networks so we formed a Network department in 2001 that could offer integrated communication solutions on numerous projects integrating customer applications such as structured cabling, Local Area Networks (LAN), Wide Area Networks (WAN), Transmission and Internet Security with voice applications.
Our company began its journey with 20 years of experience in the information processing sector. In 2002, we founded the MERPA Communications Nigeria company in Nigeria, where we had provided support for many years, demonstrating our experience in pioneering projects offering voice and data solutions to numerous international companies, including petroleum companies in Nigeria. As a result, we have proven that a staff consisting of Turkish technical personnel and engineers can be a preferred provider on foreign projects.
MERPA's goal is to become the most reliable and sought-after system integrator in the information processing sector providing its customers with perfect, end-to-end solutions. MERPA aims to raise customer satisfaction to the highest level possible with its after-sales services and since 2001, we have received the “Service Solutions Partner of the Year Achievement Award” given by Nortel Networks Netaş five times in a row.
Services Offered by MERPA:
Network solutions
• Wireless communication solutions
• Wide area network and extranet
• Local area networks and intranet
• IP telephone systems
• Wireless IP telephone applications
• Video conferencing systems
• Internet access and security
• Industrial network solutions
• Structured cabling
• Transmission infrastructure and equipment
• Modem
• Project Consulting
Voice Solutions
• Telephone exchanges
• Manager secretary systems
• Call center applications
• Unified Messaging systems
• Voice Recording Devices
• Salary Software
• Voice Answering and mailbox systems
• FCT GSM Terminal devices
• DECT Wireless Telephone Systems
• IP PBX systems
• VoIP applications
• Project consulting, Turkish Telecom line monitoring
Merpa continues to provide one or more of these services to the Turkish Presidency, Office of the Prime Minister, Office of the Chairman of the Joint Chiefs of Staff, Kayseri Erciyes University, Office of the Prime Minister’s Ottoman Archives, GATA, Air Force and Army Command, Gölcük Fleet Command, Security Directorates, Military Institutions, Large Public Organization and Institutions as well as the Health, Finance, Insurance, Education and Tourism sectors of Turkey and Northern Cyprus.
MERPA has contributed to all of the important network and switchboard projects that Netaş has completed to date.
These include large-scale projects such as THY, DHMİ, Ataş, Ereğli Demir Çelik, Axa-Oyak Sigorta, Genel Sigorta, Satko, Brisa, Kordsa, Sabancı Holding, Ford-Otosan, Dow, Lafarge, Cargill, Unilever, Four Seasons, Princess, Sheraton, Swiss Hotel, Microsoft, Sentim-Dell, Hewlett Packard, Philips, Kanal D, Star, ATV, Cine5, TeleOn, Telsim, Hürriyet, Milliyet, Sabah, CNN TÜRK, Boğaziçi University, Kayseri Erciyes University, Kocaeli University Research Hospital, Eskişehir Anadolu University, Global Menkul Değerler, Nurol Menkul Değerler, Visa International, FinansInvest Alternatifbank, Demirbank, ABN Ambrobank, Pamukbank and Koçbank as well as Chevron, AGIP (Nigeria), Kazak Commerce Bank, Hotel Astana, Kazkomertz Bank (Kazakistan), Azeri Ministry of Transportation and the Central Bank of Azerbaijan, National Bank (Uzbekistan Central Bank), REK Bitola and Üsküp Thermic Power Plant (Macedonia) and Banca Turco-Romana.